FAQ

Frequently asked questions

How much does shipping cost?

We charge $9 per box for USPS Priority 2-day shipping. We are only able to ship in the U.S. This does not include Puerto Rico, Guam, American Samoa, Northern Mariana Islands, US Virgin Islands, and US Minor Outlying Islands.



How will I know when my box is on its way?

You will be sent an email from the MXR customer service team once your box has been shipped and this email will include a tracking number.



What if I can’t be there to receive my box? Can you delay my shipment?

Yes, please email our customer service team with your order number and we will arrange an alternate date for your delivery.



How long will the ingredients stay fresh?

Please refrigerate the the contents of the box immediately upon receipt. Once refrigerated, the ingredients should last 5-7 days.



What if my box is missing ingredients, or something is damaged?

Please contact the MXR customer service team (mxrcoctails@gmail.com). We will send any missing ingredients so you can get back to mixing your favorite cocktails. We would appreciate if you could please provide us with detailed information as to what went wrong, so we can improve our product. All of our products include fresh ingredients, and require refridgeration as soon at you receive the product. If there is damage due to spoiled ingredients due to shipping delays, we will refund you the costs excluding shipping ($9) and taxes via PayPal. Using your tracking number, you can file a claim wit USPS for up to $50 worth of damages.



Is alcohol included in the box? Why or why not?

There is no alcohol in the MXR boxes. We want to keep the price low for you and liquor laws are a little complicated. By providing all the ingredients and recipe cards, you can use your favortie liquor from your home bar and local stores.



How long does it take to ship my order?

We will ship your order within 3-5 business days using USPS Priority shipping (2-3 days). Use your tracking number provided when your oder is shipped to track your order during the shipping process. If there are any issue with shipping, please use your tracking number to contact USPS and file a claim if necessary.